Name/Username Changes

For security purposes, PAETEP support personnel must change the Name and Username/Email for all users in PAETEP. 

Please follow the steps below for changing Names and Username/Emails.

1. Change your name and email address at your school district first (contact your IT department) 
2. Contact PAETEP Support by clicking on the Support link at the top of your PAETEP portal page and then select Create New Ticket
3. In the support ticket, provide current/old name, new name and new email address
4. PAETEP Support will make the change and notify the user that the change has been made within 24 hours

NOTE: Passwords can only be changed by the user, by clicking on the Reset Password link on the portal. A reset link is sent to the user's email address on record.