There are two methods for reopening completed items. Depending on the item type you will either Reopen or Unauthenticate.   

Note: Some items, like those listed below, are not reopened. That is, you can continue to edit and add to the item even though it is in a completed state.  See each item's article to learn more about the respective workflows:

- Walkthroughs
- Anecdotal Notes
- Stand-Alone Rubrics

Table Of Contents

• Reopening (PG, SPM, IEP Goals Progress, SLO, and Custom Forms)
• Unauthenticate (Formal, Differentiated, and NTP Observations)
• Frequently Asked Questions (FAQs)

Reopening (PG, SPM, IEP Goals Progress, SLO, and Custom Forms)

Step 1 - Navigate to the User Summary page of the employee associated with the item you wish to reopen

1. Find the user on your Supervision Management Page, using the filters and search bar

2. Click on their name to visit their User Summary Page

Step 2 - Locate the item you wish to reopen in the "Completed" table, located below the "Open" Table. Then, click Actions > Reopen

Unauthenticate (Formal, Differentiated, and NTPE Observations)

Step 1 - Navigate to the User Summary page of the employee associated with the item you wish to reopen

1. Find the user on your Supervision Management Page, using the filters and search bar

2. Click on their name to visit their User Summary Page

Step 2 - Locate the item you wish to reopen in the "Completed" table, located below the "Open" Table. Then, click on the observation to open it's Dashboard

Step 3 - On the item's dashboard, click "Unauthenticate" to reopen the item

Frequently Asked Questions (FAQs)

• Q: Why can't I reopen an item?

Q: Why can't I reopen an item?

The following are reasons why an item cannot be reopened:

• Walkthroughs, Anecdotal Notes, Rubrics are not reopened. That is, users can continue to open and add comments, where appropriate.  
• SPM, IEP, PG, SLO, and Custom Forms can only be reopened by the assigned evaluator or a district admin user.
• Formal, Differentiated, and NTPE Observations can only be reopened by the assigned evaluator or a district admin user. 
• Completed 13 Forms can be edited by supervisors and district admin users.

If you still have questions, please Submit a Ticket.