Note: If your district also uses COMPLY, be aware that your login credentials are shared between the two applications. That is, resetting your password in PAETEP will also reset your password in COMPLY.

Table Of Contents

• Step-by-Step Guide
• Frequently Asked Questions (FAQs)

Step-by-Step Guide

Step 1: Click "Reset Your Password" on the login Page. Note that either location link will work.  

Note -  If you don't see the new login screen below, refresh your page.  

Step 2: On the next page, enter the email address connected to you PAETEP account.

Step 3 : Click Submit. You will receive a notification that an email has been sent to the address entered

Step 4 : Find the email sent from "no_reply@mail.edulinkinc.com" to the email address entered in step three. Click on the link provided in this email

Note: If you have not received the email to reset your password
1. Make sure that you entered the correct email address
2. Check your Spam/Junk folder
3. Contact your District Administrators to ensure that an account has already been set up for you

Note: The reset password token/link that is sent to you via email is valid for only 24 hours. If you are not able to reset your password within the 24 hour period, you will need to re-initiate the process.

Step 5 :The link will take you to a page to reset your password. Under username, enter the email associated with your account. Then, enter your new password and click "Submit".  

Note: The Help Icon located next to "Password" provides requirements for your password. You will not be able to submit your password change if you have not met the listed requirements

Step 6: You will be taken back to the login page, and you will receive a success notification. You may now log in using your new password.

Frequently Asked Questions (FAQs)

• Q: Why did I not receive an email to reset my password?
• Q: Why is the emailed link not working for me?
• Q: Why can I not click Submit? My password change is not being accepted.

Q: Why did I not receive an email to reset my password?

There are a few reasons why you may not receive a link to reset your password. Please check the following:

1. Make sure that you entered the correct email address - If your district uses multiple email domains (exampleschool.org vs. example school.k12.pa.us), make sure you have entered the correct email connected to your PAETEP account
2. Check your Spam/Junk folder
3. Contact your District Administrators to ensure that an account has already been set up for you. 

When your administrator views your profile, they should check that:

• The account is authorized
• The account has the role of "Registered User" 
• The email address tied to the account is a valid email address

Note - Users who created their account using Single Sign-On (SSO) services (and have never logged in using Edulink Credentials) should continue to use SSO to log in.

If for some reason, you do not receive an email after clicking on the Reset Password link, please submit a support ticket.

Q: Why is the emailed link not working for me?

The reset password token/link that is sent to you via email is valid for only 24 hours. If you are not able to reset your password within the 24 hour period, you will need to re-initiate the process.

If for some reason, you do not receive an email after clicking on the Reset Password link, please submit a support ticket.

Q: Why can I not click Submit? My password change is not being accepted.

Edulink platforms require that your password meet the criteria listed in the help prompt of your reset password screen:

Please ensure that 

1. Your submitted password matches the listed criteria

2. You have properly copied your new password into both boxes ("Password" and "Confirm Password")

3. You have entered the correct email address into "Username"

If you are still experiencing issues with your password, please submit a support ticket.