Whether someone at your district has changed their name, has a new school-issued email address, or you simply want to update the display name for a user, the same simple process can be employed. 

Note: Updating a user's email in PAETEP will change their login credentials. Although the change can be undone at anytime, please exercise caution.

(COMPLY Users Only) User data is shared between PAETEP and COMPLY, so when an account is updated in PAETEP, it will also update in COMPLY. Because users's have one set of credentials (email and password) for both PAETEP and COMPLY, updating the user's email will affect login on both platforms.

Table Of Contents

• Step-by-Step Guide
• Frequently Asked Questions (FAQs)

Step-by-Step Guide

Note: Only users with District Admin privileges have the ability to update user profiles

Step 1: Navigate to the individual's User Profile page

User Management > All Users > Actions > Edit

Step 2: Edit the user's information you would like to update, and click "Update User"

Frequently Asked Questions (FAQs)

• Q: How long does it take for Name Changes to occur?
• Q: How does the user login after I change their email address?
• Q: I updated a user's account details in my district's Active Directory. What do I need to do in PAETEP?

Q: How long does it take for Name Changes to occur?

In the new PAETEP, name changes happen instantaneously and can be done by district administrators. There is no need to contact our support team to update a user's name/email, but please do let us know if you are experiencing issues!

If you still need support, please Submit a Ticket.

Q: How does the user login after I change their email address?

After a user's email address is updated in PAETEP, they will then need to use this new email address to log in to the application. Their password will remain unchanged, and all user data will remain connected to the account.

If you still need support, please Submit a Ticket.

Q: I updated a user's account details in my district's Active Directory. What do I need to do in PAETEP?

If your district uses an Active Directory and you make updates to an account, make sure that the changes are also updated in PAETEP using the steps provided above. 

As long as the email address listed in the user's profile page on PAETEP matches the user's primary school-issued email address, they will be able to log in using the appropriate SSO option. 

If you still need support, please Submit a Ticket.